From booking to a validated result
Synk Health coordinates the whole screening journey between you, a collection centre and an accredited partner laboratory.
The member journey
Everything a member does happens in the Synk mobile app.
Choose a package
Browse Synk Check packages with plain-language descriptions and USD pricing — no hidden lab fees.
Pick a time and place
Select a partner collection centre near you, or request home collection where the lab supports it.
Pay securely
Pay upfront with MTN MoMo, Telecel Cash, AirtelTigo Money or card. Orders reach the lab pre-paid.
Give your sample
The lab logs your specimen against a tracked sample ID the moment it is collected.
Lab analysis
Your sample moves through received, in analysis and completed states you can follow in the app.
Validated release
A qualified reviewer validates the result before it is released to your Health Passport.
What partner labs do
- Receive pre-paid, pre-authorised orders in the lab portal queue
- Log specimens with type, priority and collection time
- Enter structured results or attach a signed PDF report
- Flag abnormal and critical values for escalation before release
- Update order status so members always see accurate progress
- Reconcile payouts automatically against completed orders
Clinical governance
Nothing reaches a member's Health Passport without a human sign-off.
Draft until validated
Every result enters the portal as a draft, is checked against reference ranges, and must be explicitly marked validated by an authorised reviewer before a member can see it.
Critical values escalate
Values outside critical thresholds are visually flagged and routed to an escalation step rather than being released silently. Labs record who validated a result and when.
Audited, never interpreted
Every result carries the disclaimer 'Reported as received from the laboratory — requires professional interpretation.' Synk Health does not interpret, diagnose, or advise on results.